Its pricing tables differ on whether local-minute charges include transcription. The examples below separate base and local-minute subtotals from other charges; confirm the package and rates before budgeting.
Shops spending real money on Google or Microsoft ads or a pay-per-lead site, where knowing which source made the phone ring decides where the next $500 goes. One number per source, recorded and transcribed calls, texts and form tracking.
Tracking may not justify its cost if knowing the source of a call would not change a useful business decision. If you need an office phone rather than source attribution, see the business phone comparison. For tracking, compare the confirmed bill with the work or wasted spending you could realistically recover in the cost and break-even guide.
| Plan | Monthly list price | Included |
|---|---|---|
| Lead Tracking | $50 | 5 local numbers, 250 local minutes, 25 SMS, call transcription |
| Lead Tracking Complete | $95 | Lead Tracking plus 1,000 form submissions |
| Lead Conversion | $150 | Lead Tracking plus conversation intelligence (analysis minutes: page shows 10,000 and 2,500) |
| Lead Conversion Complete | $195 | Lead Conversion plus 1,000 form submissions |
| Voice Assist (AI answering) | From $95, plus Lead Tracking shown from $55 | The page lists an additional tracking charge. It gives two thresholds for the $1 charge on calls over 15 seconds: after 50 calls or after 55. Confirm the package and threshold. |
Monthly US-dollar prices before tax, read Oct 31, 2026. Published tables differ on some allowances and transcription charges; the differences are labeled rather than treated as one confirmed package.
| Local minutes used a month | $50 base + $0.05 extra minutes | $50 base + $0.06 extra minutes |
|---|---|---|
| 250 | $50.00 | $50.00 |
| 500 | $62.50 | $65.00 |
| 1,000 | $87.50 | $95.00 |
| 2,000 | $137.50 | $155.00 |
Worthd arithmetic: $50 base plus local minutes above 250 at the indicated rate. These are subtotals, not complete bills. The $0.06 table labels local minutes as including transcription; the $0.05 tables list transcription separately. Add any separately billed transcription, SMS, extra numbers and taxes. Five extra local numbers add $15 a month at $3 each.
| Item | Fee |
|---|---|
| Extra local number | $3 a month each |
| Local minute past 250 | $0.05 with transcription listed separately, or $0.06 labeled as including transcription; confirm your package |
| Toll-free number / minute | $5 a month each / $0.08 |
| SMS | $0.03 each |
| Form submission | $0.02 each (Complete plans) |
| Transcription minute | Where billed separately beyond the included allowance: $0.025 on Lead Tracking, $0.04 on Lead Conversion |
CallRail bills the base fee for the coming month and the previous month's usage together. Minutes are rounded up per call, then added. Overage fees are "not refundable under any circumstances."
Every account gets a 14-day trial with no credit card and no billing until it ends, per the pricing page FAQ. SMS is available only after the trial.
On a yearly plan the full 12 months of base fee is due at signup and usage is billed monthly. The page says "save up to 10%" but prints no yearly prices, so a saving cannot be worked out until you see the checkout.
CallRail's terms of use describe 30 days' notice for a month-to-month term. Annual subscriptions run for 12 months and renew for another year unless notice of non-renewal is given at least 30 days before the term ends. Subscription fees remain due through the current term, with no prorated refund, subject to applicable law.
The account-closing guide says an administrator can close the account and retain access until the billing period ends. It also offers immediate tracking-number deactivation, which releases those numbers irrecoverably. Confirm your notice deadline and any number-transfer arrangements before closing. Use the cancel-by date finder with your confirmed renewal date and notice period.
Price-change terms also specify notice and paid-term conditions; a posted rate change does not by itself establish an immediate charge to your account.
Ask CallRail to confirm the package, included allowances and usage rates in writing. The examples here are not a quote for your account.
Vendor prices are US list prices and can change; the checkout controls. Report a correction.
Enter the full monthly subscription and separate charges from each quote in the private worksheet. Leave unknown costs blank; it does not calculate CallRail usage fees for you.
Affiliate disclosure: the CallRail button may earn Worthd a commission. It does not change the prices or findings above. How we earn.
